phking Casino Privacy Policy

Introduction

phking Casino ("phking," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the phking Casino platform ("Platform"). This Privacy Policy ("Policy") describes how phking Casino collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile platform, and associated gaming services.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC"). It applies to all personal data processed by phking Casino in connection with your use of the Platform, whether you are a registered player, a visitor, or a prospective user.

This Policy should be read together with our Terms & Conditions, which are available at phking.one/terms-conditions.

Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, phking Casino is the personal information controller responsible for your personal data collected through the Platform.

phking Casino has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact our DPO for any privacy-related inquiries, requests, or complaints using the contact details provided in Section 15 of this Policy.

Personal Data We Collect

phking Casino collects the following categories of personal data, depending on how you interact with the Platform:

How We Collect Your Data

phking Casino collects your personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for more details on our use of cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from security partners; payment data from approved Philippine payment processors such as GCash, PayMaya / Maya, and local bank partners.
• Regulatory Sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities in connection with our legal compliance obligations.

How We Use Your Personal Data

phking Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your phking Casino player account, including verifying your identity and age (21+ requirement) and processing your registration.
• Service Delivery: To provide you with access to phking Casino's games, features, promotions, and customer support services.
• Financial Transactions: To process deposits and withdrawals via approved Philippine payment methods, and to maintain accurate transaction records.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, the Anti-Money Laundering Act, PAGCOR regulations, and any other applicable legislation.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit tools.
• Communications: To send you account-related notifications, security alerts, and, where you have consented, promotional communications about phking Casino offers and updates.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the phking Casino Platform.
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims relating to your use of the Platform.

Legal Basis for Processing

phking Casino processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and phking Casino — specifically, the Terms & Conditions governing your use of the Platform.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to phking Casino, including KYC requirements, AML reporting obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for the legitimate interests of phking Casino, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and freedoms.

Data Sharing and Disclosure

phking Casino does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Service Providers: Third-party vendors who assist phking Casino in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya / Maya, BPI, BDO, Metrobank, UnionBank, and other approved Philippine banks), IT infrastructure providers, and customer support platforms. All service providers are contractually bound to process your data only on phking Casino's instructions and in compliance with applicable data privacy laws.
• Game Providers: Licensed game software providers whose titles are available on the phking Casino Platform may receive limited technical data necessary to deliver their games. These providers are independently licensed and audited.
• Regulatory Authorities: phking Casino may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government agencies in connection with our legal and regulatory obligations.
• Law Enforcement: phking Casino may disclose personal data to Philippine law enforcement agencies where required by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of phking Casino's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Cookies & Tracking Technologies

phking Casino uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and analyze usage patterns. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your phking Casino account and security cookies that help detect fraudulent activity. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience on phking Casino.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the phking Casino Platform, helping us identify areas for improvement. These cookies do not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats to your phking Casino account.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phking Casino Platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the service.

Data Security

phking Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and phking Casino is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems, including financial information and identity documents, is encrypted at rest.
• Access Controls: Access to personal data within phking Casino is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data privacy training.
• Secure Infrastructure: phking Casino's Platform is hosted on secure, regularly audited infrastructure with firewalls, intrusion detection systems, and continuous security monitoring.
• Two-Factor Authentication: phking Casino supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: phking Casino conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, phking Casino will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

Data Retention

phking Casino retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active phking Casino account, and for a period of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming History: Retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes.
• Communications and Support Records: Retained for a period of three (3) years from the date of the communication.
• Technical and Usage Data: Retained in anonymized or aggregated form for analytical purposes; identifiable technical data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, phking Casino will securely delete or anonymize your personal data in accordance with our data disposal procedures.

Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phking Casino:

• Right to Be Informed: You have the right to be informed about how phking Casino collects, uses, and processes your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data phking Casino holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data phking Casino holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phking Casino's legal and regulatory retention obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where phking Casino relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe phking Casino has violated your data privacy rights.

Children's Privacy

The phking Casino Platform is strictly intended for adults aged twenty-one (21) years and older. phking Casino does not knowingly collect, process, or store personal data from individuals under the age of 21.

If phking Casino becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. Any funds held in such an account may be forfeited in accordance with our Terms & Conditions and applicable Philippine regulations.

International Data Transfers

phking Casino primarily processes and stores your personal data within the Philippines. In certain circumstances, your personal data may be transferred to, or accessed by, service providers or partners located outside the Philippines — for example, in connection with cloud infrastructure services or game software providers.

Where such international transfers occur, phking Casino ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Implementing contractual clauses that require overseas recipients to protect your personal data to the same standard required under Philippine law.
• Conducting due diligence on all overseas service providers to verify their data protection practices prior to any transfer.

By using the phking Casino Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

Updates to This Privacy Policy

phking Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulations. When material changes are made, phking Casino will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically to stay informed about how phking Casino protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

The most current version of this Privacy Policy will always be available at phking.one/privacy-policy.

Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or phking Casino's data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: "Data Privacy")
• Response Time: We aim to acknowledge all privacy inquiries within 48 hours and resolve them within 15 business days.
• Support Hours: 24 hours a day, 7 days a week

If you are not satisfied with phking Casino's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.